Shipping & Returns

Freight Policy

Shipping and handling charges on all orders vary; contact your Puzzle Parade account manager for our most current and competitive rates, options and shipping specials. For the Customer's protection, we ship only to the verified billing address of the Customer's credit card. In some circumstances, international shipping may be available. Email for details.

Return Policy

The following refund policy applies to all products except those stating their own refund policy with the product description:

Puzzle Parade offers a 30 days return policy on selected UNUSED, UNOPENED items based on manufacturer return policies. For further information not listed, please contact your Puzzle Parade account manager.

Please e-mail our Returns Department at sales@puzzleparade.com to obtain a Return Merchandise Authorization (RMA) number before shipping your product. NO returns of any type will be accepted without an RMA number. For faster service, please have the following information on hand when calling for an RMA number: customer name, invoice number, serial number and nature of the problem.
 

All products returned MUST: be 100 percent complete, unused, and sealed, have original UPC codes on the manufacturer boxes, contain all manuals, blank warranty cards and other accessories and documentation provided by the manufacturer.

You are responsible for shipping charges on returned items; Puzzle Parade will match your shipping method on your replacement or exchange item(s).

Puzzle Parade strongly recommends you fully insure your return shipment in case it is lost or damaged and you use a carrier that can provide you with proof of delivery for your protection.

If merchandise arrives damaged: it is best to REFUSE it back to the carrier attempting delivery. If you accept the package make sure it is noted on the carrier's delivery record in order for Puzzle Parade to file a damage claim. Save the merchandise AND the original box and packing it arrived in, notify Puzzle Parade immediately to arrange for a carrier inspection and a pick up of damaged merchandise. If you do not notify Puzzle Parade of damaged goods within the first 15 days of arrival, our regular return policy will override any claim of damage, and will fall under all current manufacturer restrictions. Email your Puzzle Parade account manager to arrange for carrier inspection and a pick up of damaged merchandise.

DEFECTIVE returns can be returned directly to Puzzle Parade within 30 days from the invoice date, at Puzzle Parade's discretion for: credit, replacement, exchange or repair.

Manufacturer restrictions do apply and are outlined in our detailed policy. Any item that is missing the UPC can ONLY be replaced with the same item. After 30 days, all manufacturers" warranties apply.
 

NON-DEFECTIVE returns can be accepted directly by Puzzle Parade within 30 days from the invoice date, at Puzzle Parade's discretion for: credit, exchange. All NON-DEFECTIVE returns are subject to a 10 percent restocking fee.

Puzzle Parade reserves the right to authorize product returns beyond 30 days from the invoice date. Original shipping charges are refunded on returned items. Customers are responsible for all shipping charges back to Puzzle Parade on returned items, and Puzzle Parade will pay the shipping charges on the replacement or exchange item(s) going back.